REFUND POLICY

At Janice Stevia Design, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer return, exchange, and refund options to ensure your satisfaction.

Returns:

- You have 30 days from receipt of your order to initiate a return.
- Returned items must be in their original condition, unused and accompanied by their original packaging.
- To initiate a return, please contact our customer service department to obtain a return authorization number and instructions on how to return your product.

Exchanges:

- We offer exchanges for items that are the wrong size or color, as well as for products that are defective or damaged upon receipt.
- Exchanges are subject to stock availability. If the item you wish to exchange is not available, a refund will be issued in accordance with our refund policy.

Refunds:

- Refunds are issued once we have received and inspected the returned item.
- Refunds will be credited to your original payment method within 10 business days, depending on your financial institution's processing policies.

Return costs:

- Return costs are the responsibility of the customer and will be deducted from the refund, except in the case of a defective product or our error.

Exceptions:

- Certain items, such as personalized, promotional or final sale products, are not eligible for returns or exchanges, except in the case of a manufacturing defect.

Contact :

- For any questions regarding our return, exchange and refund policy, please contact our customer service at the following address: contact@janicesteviadesign.com.

Please note that this policy is subject to change without notice. We encourage you to check our website for any updates and changes.